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Refund Policy

Last updated: May 16, 2024

At Men Electric Shaver, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer support team at support@menelectricshaver.com. In your email, please include:

Your order number
The item(s) you wish to return
The reason for the return

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us.

3. Condition of Returned Items

All returned items must be:

Unused and in their original, new condition.
In their original packaging, including all accessories, manuals, and promotional materials.
Free from any signs of wear, damage, or alteration.

Returns that do not meet these conditions may be subject to a partial refund or refusal.

4. Refund Method and Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.

5. Return Shipping Costs

The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Non-Returnable Items

Certain types of items cannot be returned:

Hygiene Products: Due to health and safety regulations, personal grooming items that have been opened or used cannot be returned. This includes electric shavers, trimmers, and any accessories that come into direct contact with the skin, once the product's sealed packaging has been broken.
Personalized Items: Products that have been customized or personalized specifically for you.
Clearance or Final Sale Items: Items marked as "final sale" or "clearance" are not eligible for return or refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@menelectricshaver.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. We may provide a pre-paid return label for the damaged/defective item.

8. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@menelectricshaver.com to arrange the exchange.

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@menelectricshaver.com.